Customer Support!
Tamarind believes in a transparent & responsive support system for our customers. We believe that every request from a customer has to have a reasonable response period. This works as the benchmark for us to improve on our services.
We have multiple levels of support for our customers.
- Telephonic Support
- Customer support portal
- Onsite support
- Remote support
The Customer portal facilitates logging and tracking of :
- Incidences or issues
- Change requests
- New system requirements
The portal provides an administrative dashboard to the customer with a snapshot view of requests and their turnaround time. Each request has a priority associated and an approval workflow. The admin dashboard measures response time for each request and gives an average of turnaround time by the nature of request.
You could get a glimpse of the system at support.tamarindservices.com.