Tamarind develops ERP for one of the leading trade testing and training centre in Asia Pacific

First in the Industry!

Tamarind has developed one of the first ever ERP for a leading trade testing and training centre in Asia Pacific. The trade testing industry is concerned with the growing competitive landscape and increasing customer grievances. To overcome this the test centers have to create a clear differential with the competition and improve customer service levels. Tamarind identified a need to develop a contemporary ERP that would give the test centers a competitive edge.

Tamarind developed an innovative and comprehensive ERP to automate internal operations & provide near time visibility to customers online. This was the genesis of ETC (Evaluation, Testing & Certification), a new age ERP using hybrid technology encompassing Intranet, Tablet, Internet, Smart Card, Certification, QR adaptation & Mobile. ETC has been extended to multi levels vis-à-vis client’s customers and further to their customers. With this in place, customers shall be able to improve their onward planning to subsequently meet their targets.

Briefly, there are three parts to the application – Intranet, Internet and the connecting adaptors (agents). The Intranet part automates the internal operations & adapts to the customers workflow. The Internet part gives near time data on campaigns to customers. Additionally it provides campaign statistics, online verification, ad response & online referral facility to the customer. The Intranet and Internet are in synch with adaptors (agents) deployed on the Intranet side. The adaptors (on demand + auto scheduled) collate and publish relevant data on the Internet.

ETC empowers customers to improve their internal operations, forecasts for resource and capacity planning, as well as customer relations.

Objective

  1. Improve efficiency and productivity of operations
  2. Enhance customer service levels
  3. Increase efficiency and accuracy in cash management
  4. Provide unique experience in dealing with the test center
  5. Improve turnaround time from resource requirement to testing to certification and final recruitment

Solution & components

Benefits

Overall Benefits

  1. Processing time reduced to one fourth of its actual time
  2. Faster decision due to live statistics of campaigns & progress
  3. Set up benchmark for the industry
  4. Invoice processing time reduced to one fourth
  5. Manage more campaigns due to improved shop floor planning
  6. Optimum utilization of resources

Stakeholder Benefits

Test Center

  1. Visibility on the availability of booths during campaigns
  2. Optimum use of the capacity of shop floor
  3. Reduces paper work by automating operations & certification process
  4. Minimizes delay in time and manual errors
  5. Reports on out standings, receivables of any clients at any time
  6. Plugs revenue losses due to unavailability of a consolidated balance details for each account
  7. Customer Loyalty programs to create delightful customers
  8. Improved forecasts & capacity planning

Test Center’s Customers

  1. Live campaign status & statistics online
  2. Live graphs depicting analysis on success rates of each campaign
  3. Refer candidates online
  4. Conduct campaigns based on parameters and analyze the results
  5. View candidate details & certificates online
  6. View campaign response online

Candidate

  1. Digital storage of certification and other details
  2. Privileged member card
  3. View upcoming campaigns /opportunities in the test center
  4. Apply for relevant opportunities online
  5. Improve response time & success ratio of campaigns